At Topaz, we have set ourselves a target to transform the business we are in – in other words, we want to be “Game Changers.” We have set-out to create a new consumer led business model, where we commit to doing everything we do better than our competitors do and better than our customers expect.
We believe in delivering an excellent customer experience for everyone who does business with us. That’s why we have put the customer at the top of our organisation – we all report directly to them!
So, with changing the game as our strategy, and excellent customer service as our promise, we have taken a Thoughtful Leadership platform to ensure we deliver innovative initiatives to our customers that will help them with their everyday lives. What is “Thoughtful leadership?” Well, put simply, Thoughtful Leadership means that we are committed to improving our customers’ experience of doing business with us.
We will share our ideas with you over the coming weeks and months and prove that we really are committed to changing the game and look forward to seeing and hearing from you so that you can let us know how we’re doing.